Answered By: Hayley Hughes
Last Updated: Sep 06, 2016     Views: 223

The multimedia player in the online classroom requires that you have the latest editions of Java and Adobe Flash Player installed on your machine. If you continue to have issues, please ensure you have Mixed content enabled in your browser, if you don’t already have it enabled.

Enabling mixed content

Mozilla Firefox (8 or higher)

  • Within Firefox, select the Tools menu and click on Options
  • The Options pop-up window will appear. Click the Settings button in the ''Warning Messages' area
  • Untick the 'I'm about to view an encrypted page that contains some unencrypted information' checkbox, then click OK twice to save your settings

Internet Explorer (8 or higher)

  • Click on Tools on the menu bar and select Internet options
  • In the Internet Option window, select the Security tab and click on button labeled Custom level
  • Scroll down the list of options and select Enable for 'Display mixed content', then click OK twice to save your settings
  • Restart your browser

Apple Safari (5 or higher)

  • Click on the cog icon on the menu bar and select Preferences
  • In the Preferences window, select the Security tab
  • Make sure that the 'Ask before sending a non-secure form to a secure website' checkbox is unchecked
  • Click on the x in the top right-hand of the window to save your settings.

If this does resolve the issue, please click here.

Need more help? Contact Student Support here.

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