Answered By: Hayley Hughes
Last Updated: Sep 06, 2016     Views: 107

If you have an issue to report, it is often very helpful in troubleshooting the problem when we have examples of the error included in your request as a screenshot. If you would like to submit a screenshot of your issue, you can do so by following these steps:

Make sure your screen displays exactly what you want to show in your screenshot image.

PC Users

  • Press the Print Screen key on your computer’s keyboard – this will copy an image of your screen into memory - on most keyboards, the button is usually found next to the F12 and Scroll Lock keys and may be labelled PrtSc keys. On laptop keyboards, you may have to press the Fn or Function key to select Print Screen.
  • Open up a suitable editing package such as Microsoft Word and paste the image into a new document.
  • Repeat this until you have taken all the screenshots you require and save them to your desktop.
  • Open up the support form and fill out your request. Near the bottom of the form, you will have the option to include an attachment, click here to locate your Microsoft Word document and attach it to your message.

Mac Users

  • Press Command+Shift+3. Depending on your operating system, it will either be saved as "Picture #” (with # representing a number—for example, if it's the 5th screenshot on your desktop it will be labelled "Picture 5") or as "screenshot" labelled with the date and time.
  • If you have multiple screenshots, open up a suitable editing package such as Microsoft Word and drag the images into a new document. (Repeat this until you have taken all the screenshots you require and save them to your desktop).
  • Open up the support form and fill out your request. Near the bottom of the form, you will have the option to include an attachment, click here to locate your Microsoft Word document and attach it to your message. 

Need more help? Contact Student Support here.

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